FAQ
FAQ’s
Serviced apartments offer a home away from home, better value for money than a hotel, the ability to cook in our fully equipped kitchens whilst enjoying the housekeeping and assistance you would relate to a hotel.
Our standard check in time is 2pm and check out is by 11am. Sometimes we are able to make exceptions in special cases where possible so do contact us for availability.
This can normally be arranged with an extra charge (varies depending on property type) – please contact us for more information.
Some of our buildings have luggage storage facilities and some do not. Please ask a member of staff to confirm if this is possible.
Standard Rate
10% of the booking value is taken at the time of booking which is not refundable should the guest cancel.
The booking can be cancelled up to 14 days before arrival with no extra charge.
If cancelled after 14 days before arrival, the full price of the reservation is charged.
Non-refundable
The full cost of the reservation is charged at the time of booking and is not refundable at any time.
We operate a 24 hour support line (07799714870) so someone is always on hand to assist you.
Some of our buildings operate a self-check in system where you will be given a code to retrieve the key yourself.
For the buildings that do not offer self-check in, we will send someone to meet you and hand you the key. Please ensure you call 30 mins before you arrive so the arrangements can be made without keeping you waiting.
Complimentary cleaning is provided once a week.
Any additional cleaning is always available but chargeable.
We offer stays from one night upwards.
Yes – we provide all the linen and towels you would need as well as some toiletries.
No – under no circumstances are either allowed.
No – sorry.
Yes – all of our properties have free Wi-Fi. We always opt for the fastest connection available in that particular area.
Yes, we do. Please contact our reservations department for more information – 020 7935 1096 – reservations@my-urbanchic.com
